Terms of Service

1. Agreement to these terms

These terms govern your access to and use of Recommendor ("Recommendor", "we", "us"), including the dashboard, the storefront blocks and scripts you install, and any related services. By creating an account or installing Recommendor on your store, you agree to these terms on behalf of yourself and, if applicable, the business you represent. Recommendor is provided by [Company legal name], a company registered in [governing jurisdiction].

2. What Recommendor does

Recommendor connects to your store and keeps a synced, read-only copy of your product, category, page, order, and customer data. Recommendor does not write back to your store's catalog. That synced copy is used to power the features you enable, which may include product recommendations, on-site search, an AI shopping assistant, abandoned cart recovery emails, back-in-stock and price-drop alerts, retention and win-back emails, demand forecasting, analytics, and session recordings.

3. Accounts and eligibility

• You must provide accurate account and billing information and keep it up to date.
• You're responsible for activity under your account, including staff and team members you invite.
• You must have the authority to connect the store you're connecting and to grant Recommendor read access to its data.
• Agency and partner accounts are additionally subject to any partner-specific terms provided at sign-up.

4. Billing and payment

Recommendor is billed on a usage-metered, postpaid basis. Charges are based on metered activity such as recommendation blocks served, searches run, shopping assistant conversations, and emails sent, each priced according to the plan or rate card in effect for your account. Invoices are issued at the end of the billing period and are due on the terms stated on the invoice. Unpaid balances may result in a warning, followed by suspension of storefront-facing features, as described in Section 8.

5. Your responsibilities

• Keep your storefront integration up to date so the catalog sync and storefront blocks continue to work correctly.
• Only connect stores and data you're authorized to connect.
• Comply with applicable law, including consumer protection and data protection law, in how you use Recommendor and communicate with your shoppers.
• Do not use Recommendor to send unlawful, deceptive, or unsolicited communications.
• Do not attempt to reverse engineer, disrupt, or gain unauthorized access to Recommendor's systems.

6. Intellectual property

Recommendor and its underlying software, design, and content remain our property or that of our licensors. You retain all rights to your store's catalog, order, and customer data, and to any branding you configure. We may use aggregated, de-identified data to operate, maintain, and improve the service.

7. Service availability

We aim to keep Recommendor available and responsive, but the service is provided on an "as available" basis. Storefront-facing features are designed to fail open: if a recommendation block or other element can't load, your storefront renders as it would without Recommendor installed. We may perform maintenance, and we'll aim to give notice of any change that materially affects functionality you rely on.

8. Suspension and termination

You may stop using Recommendor and disconnect your store at any time. We may suspend or terminate your account for non-payment (after the notice described in your invoice or dashboard), material breach of these terms, or conduct that risks harm to Recommendor, other stores, or their shoppers. On termination, catalog syncing and storefront features stop; see our Privacy Policy for what happens to your data afterward.

9. Disclaimers and limitation of liability

Except as expressly stated, Recommendor is provided without warranties of any kind, express or implied. To the maximum extent permitted by law, Recommendor and its officers, employees, and suppliers will not be liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim relating to Recommendor is limited to the amount you paid us in the [12 months] preceding the claim, except where a limitation of this kind isn't permitted by applicable law.

10. Changes to these terms

We may update these terms from time to time. If we make a material change, we'll give notice through the dashboard or by email before it takes effect. Continued use of Recommendor after a change takes effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws of [governing jurisdiction], without regard to its conflict of laws principles. Any dispute arising from these terms or your use of Recommendor will be resolved in the courts of [governing jurisdiction], unless applicable law requires otherwise.

12. Contact

Questions about these terms can be sent to our team or to [support email].